Shipping & Handling

Creative Factory YOO ships within Australia and Japan

We’re happy to offer free shipping Australia-wide on all orders over $200, and free international shipping on orders over $300.

Within Australia:

• Standard Shipping – $15
  Sent via Australia Post with tracking. You’ll receive a dispatch email with your tracking number (checkable at auspost.com.au)

• Express Shipping – $20
  Sent via Express Australia Post with tracking. You’ll receive your tracking number on dispatch.
  Typically arrives within 1–2 business days.

International Shipping:

• Standard International Shipping – $30
  Sent via registered Australia Post with tracking. You’ll be notified with a tracking number once your order is on its way.
  Delivery time is estimated between 10–21 business days, depending on the destination.
  (Please note: shipping estimates are between metro areas of major cities and don’t include delays from customs or other unforeseen issues.)

Duties & Taxes:

For international orders, please be aware that any additional customs duties or taxes are the responsibility of the customer.

Payments:

All payments are securely processed through PayPal.
You don’t need a PayPal account to check out — simply follow the prompts to pay as a guest using your credit or debit card.

Your Privacy Matters

We truly value your trust and respect your privacy.
Any information you provide is safe with us — we’ll never sell or share your details with anyone.

From time to time, we may contact you about new products, special promotions, or updates — but only if you’ve subscribed to our newsletter. If you’d prefer not to receive emails, you can unsubscribe anytime.